Claim record · Employment decision safeguards on automated agent scoring
The Real-time Assist note's text layer renders the letter pair t i as the digit 2 on its early pages producing words such as informa2on ac2ons and transcrip2on.
fact · verified 2026-09-05
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- documentation
- Deployment
- cloud
- Region
- not restricted
- Release range
- current as of 2026-09-05
- Status
- fact
- Confidence
- 0.90
- Verified
- 2026-09-05
Sources
- Cisco Contact Center Suggested Responses AI Transparency Technical Note — Cisco Systems, Inc. (Cisco Trust Portal) · tier 2 current vendor documentation · pages 1 and 2 text layer
Cite this claim
APA
WarmTransfer. (2026, September 5). Employment decision safeguards on automated agent scoring: claim scoresafe-rta-glyph-defect. WarmTransfer. https://warmtransfer.net/knowledge/claims/scoresafe-rta-glyph-defect
BibTeX
@misc{warmtransfer-claim-scoresafe-rta-glyph-defect,
title = {Employment decision safeguards on automated agent scoring: claim scoresafe-rta-glyph-defect},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/scoresafe-rta-glyph-defect},
note = {Claim scoresafe-rta-glyph-defect, verified 2026-09-05}
}