The Real-time Assist note's revision history records a version dated 1 September 2026 that renamed the feature from Suggested Responses to Real-time Assist and changed the model from a 4o mini to a 5.4 mini.
Checked 2026-09-05
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- documentation
- Deployment
- cloud
- Region
- not restricted
- Release range
- current as of 2026-09-05
- Checked
- 2026-09-05
Sources
- Cisco Contact Center Suggested Responses AI Transparency Technical Note — Cisco Systems, Inc. (Cisco Trust Portal) · tier 2 current vendor documentation · page 1 revision history
Cite this note
APA
WarmTransfer. (2026, September 5). Employment decision safeguards on automated agent scoring: source note scoresafe-rta-renamed-sep-2026. WarmTransfer. https://warmtransfer.net/knowledge/claims/scoresafe-rta-renamed-sep-2026
BibTeX
@misc{warmtransfer-claim-scoresafe-rta-renamed-sep-2026,
title = {Employment decision safeguards on automated agent scoring: source note scoresafe-rta-renamed-sep-2026},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/scoresafe-rta-renamed-sep-2026},
note = {Source note scoresafe-rta-renamed-sep-2026, checked 2026-09-05}
}