The document Cisco publishes as the Suggested Responses transparency note records that the feature was renamed to Real-time Assist and that its model changed, in a revision dated 1 September 2026.
fact · verified 2026-09-05
Updated feature name from Suggested Responses to Real-time Assist
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- AI model and vendor inventory
- Deployment
- cloud
- Region
- not restricted
- Release range
- current as of 2026-09-05
- Status
- fact
- Confidence
- 0.60
- Verified
- 2026-09-05
Sources
- Cisco Contact Center Suggested Responses AI Transparency Technical Note — Cisco Systems, Inc. (Cisco Trust Portal) · tier 2 current vendor documentation · Revision History table, cover page
Cite this claim
APA
WarmTransfer. (2026, September 5). Third-party model and speech vendors behind Webex contact centre AI: claim wxcc-vend-real-time-assist-is-the-new-name. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-vend-real-time-assist-is-the-new-name
BibTeX
@misc{warmtransfer-claim-wxcc-vend-real-time-assist-is-the-new-name,
title = {Third-party model and speech vendors behind Webex contact centre AI: claim wxcc-vend-real-time-assist-is-the-new-name},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-vend-real-time-assist-is-the-new-name},
note = {Claim wxcc-vend-real-time-assist-is-the-new-name, verified 2026-09-05}
}