Explain Notification for Media Platform Update

Publisher

Cisco Systems

URL

https://www.cisco.com/c/en/us/support/docs/contact-center/webex-contact-center/220889-explain-notification-for-media-platform.html

Published

2023-09-14

Updated

unknown

Accessed

2026-09-22

HTTP status

200

License

Cisco copyright; public technical support documentation; no-redistribution; short excerpts and locators only

Source notes citing this source

• After the media platform update, the dialled number field for VPOP customers accepts free-form E.164 input rather than a prepopulated value. in context
• The next-generation media platform update added a PSTN Region field to entry point configuration, which VPOP customers set to match their VPOP region and Webex Calling customers set to choose where media is processed independently of the entry point hosting region. in context
• In the media platform update's PSTN Region field, the default region is the region where the contact center tenant is hosted. in context
• In the post-update VPOP entry point mapping view, the DN presented by the line is entered in E.164 format. in context
• After the 2023 media platform update, VPOP customers enter the DN in a free-form field during entry point mapping and no longer need VPOP numbers prepopulated in Control Hub. in context
• Cisco's technote says the media platform update enables Regional Media, WebRTC agent desktop support, Google Dialogflow CX integration and background noise removal, among other features. in context
• The media platform update technote says the configuration changes become visible about five days after the update is finalized. in context
• The media platform update added a PSTN Region field for VPOP entry point mappings, and the media region must match the VPOP region for the entry point (for example, calls arriving through a Germany VPOP need PSTN Region Germany). in context
• For Webex Calling customers, the media platform update technote requires DNs to be provisioned in a Webex Calling location first, either as cloud-connected PSTN or bring-your-own PSTN through a Local Gateway, before entry point mapping. in context

Cite this source record

APA

WarmTransfer. (2023, September 14). Explain Notification for Media Platform Update. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-technote-220889-media-platform-update

BibTeX

@misc{warmtransfer-cisco-technote-220889-media-platform-update,
  title  = {Explain Notification for Media Platform Update},
  author = {{WarmTransfer}},
  year   = {2023},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-technote-220889-media-platform-update},
  note   = {Cisco Systems, accessed 2026-09-22}
}