After the 2023 media platform update, VPOP customers enter the DN in a free-form field during entry point mapping and no longer need VPOP numbers prepopulated in Control Hub.
Checked 2026-09-24
You no longer need to prepopulate VPOP numbers in control hub to select them on the entry point mapping view.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- entry point mapping
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- after media platform update (technote updated 2023-09-14)
- Checked
- 2026-09-24
Sources
- Explain Notification for Media Platform Update — Cisco Systems · tier 2 current vendor documentation · VPOP Customers section
Cite this note
APA
WarmTransfer. (2026, September 24). Voice POP bridge telephony lifecycle in Webex Contact Center: source note webex-cc-vpop-lifecycle-mpu-dn-free-form. WarmTransfer. https://warmtransfer.net/knowledge/claims/webex-cc-vpop-lifecycle-mpu-dn-free-form
BibTeX
@misc{warmtransfer-claim-webex-cc-vpop-lifecycle-mpu-dn-free-form,
title = {Voice POP bridge telephony lifecycle in Webex Contact Center: source note webex-cc-vpop-lifecycle-mpu-dn-free-form},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/webex-cc-vpop-lifecycle-mpu-dn-free-form},
note = {Source note webex-cc-vpop-lifecycle-mpu-dn-free-form, checked 2026-09-24}
}