The next-generation media platform update added a PSTN Region field to entry point configuration, which VPOP customers set to match their VPOP region and Webex Calling customers set to choose where media is processed independently of the entry point hosting region.
Checked 2026-09-22
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- media
- Deployment
- multi-tenant, hybrid
- Region
- not restricted
- Release range
- media platform update, 2023
- Checked
- 2026-09-22
Sources
- Explain Notification for Media Platform Update — Cisco Systems · tier 2 current vendor documentation · configuration changes section, VPOP customers and Webex Calling customers
Cite this note
APA
WarmTransfer. (2026, September 22). Telephony during a UCCX to Webex Contact Center migration: source note uccx-to-webex-cc-telephony-coexistence-pstn-region-field. WarmTransfer. https://warmtransfer.net/knowledge/claims/uccx-to-webex-cc-telephony-coexistence-pstn-region-field
BibTeX
@misc{warmtransfer-claim-uccx-to-webex-cc-telephony-coexistence-pstn-region-field,
title = {Telephony during a UCCX to Webex Contact Center migration: source note uccx-to-webex-cc-telephony-coexistence-pstn-region-field},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/uccx-to-webex-cc-telephony-coexistence-pstn-region-field},
note = {Source note uccx-to-webex-cc-telephony-coexistence-pstn-region-field, checked 2026-09-22}
}