The media platform update added a PSTN Region field for VPOP entry point mappings, and the media region must match the VPOP region for the entry point (for example, calls arriving through a Germany VPOP need PSTN Region Germany).
Checked 2026-09-24
the media region must match the VPOP region for the entry point
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- regional media
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- after media platform update
- Checked
- 2026-09-24
Sources
- Explain Notification for Media Platform Update — Cisco Systems · tier 2 current vendor documentation · VPOP Customers section, PSTN Region field
Cite this note
APA
WarmTransfer. (2026, September 24). Voice POP bridge telephony lifecycle in Webex Contact Center: source note webex-cc-vpop-lifecycle-mpu-pstn-region-match. WarmTransfer. https://warmtransfer.net/knowledge/claims/webex-cc-vpop-lifecycle-mpu-pstn-region-match
BibTeX
@misc{warmtransfer-claim-webex-cc-vpop-lifecycle-mpu-pstn-region-match,
title = {Voice POP bridge telephony lifecycle in Webex Contact Center: source note webex-cc-vpop-lifecycle-mpu-pstn-region-match},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/webex-cc-vpop-lifecycle-mpu-pstn-region-match},
note = {Source note webex-cc-vpop-lifecycle-mpu-pstn-region-match, checked 2026-09-24}
}