Configure a Reportable Global Variable to Capture the Digits Selected at a Menu Node

Publisher

Cisco

URL

https://www.cisco.com/c/en/us/support/docs/contact-center/webex-contact-center/220470-configure-a-reportable-global-variable-t.html

Published

2023-05-18

Updated

unknown

Accessed

2026-09-30

HTTP status

200

License

Cisco website terms of use; no-redistribution; short excerpts and locators only

Source notes citing this source

• A caller's DTMF choice is made reportable by placing a Set Variable activity directly after the Menu activity that copies the Menu's output into a reportable global variable; the variable then appears as a profile variable in a Customer Session Record visualization in Analyzer. in context
• A reportable global variable shows up as a profile variable in a Customer Session Record (CSR) report in Analyzer, which can be used to confirm captured values. in context
• Digits a caller selects at a Menu node are exposed in the output variable DigitsEntered, which a following Set Variable node can copy into a global variable. in context
• The 2023 TAC technote locates global variables under Provisioning > Global Variables in the older administration portal, which differs from the current Control Hub path, so its navigation should not be followed on a current tenant. inferred in context

Cite this source record

APA

WarmTransfer. (2023, May 18). Configure a Reportable Global Variable to Capture the Digits Selected at a Menu Node. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-technote-220470-reportable-global-variable-digits

BibTeX

@misc{warmtransfer-cisco-technote-220470-reportable-global-variable-digits,
  title  = {Configure a Reportable Global Variable to Capture the Digits Selected at a Menu Node},
  author = {{WarmTransfer}},
  year   = {2023},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-technote-220470-reportable-global-variable-digits},
  note   = {Cisco, accessed 2026-09-30}
}