Source note · Setting up post-call surveys in Webex Contact Center
A caller's DTMF choice is made reportable by placing a Set Variable activity directly after the Menu activity that copies the Menu's output into a reportable global variable; the variable then appears as a profile variable in a Customer Session Record visualization in Analyzer.
Checked 2026-09-30
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Analyzer
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- tech note dated 2023-05-18; portal paths are older
- Checked
- 2026-09-30
Sources
- Configure a Reportable Global Variable to Capture the Digits Selected at a Menu Node — Cisco · tier 2 current vendor documentation · Configure, steps 1-3; Verify
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up post-call surveys in Webex Contact Center: source note wxcc-post-call-survey-setup-gv-report-csr. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-post-call-survey-setup-gv-report-csr
BibTeX
@misc{warmtransfer-claim-wxcc-post-call-survey-setup-gv-report-csr,
title = {Setting up post-call surveys in Webex Contact Center: source note wxcc-post-call-survey-setup-gv-report-csr},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-post-call-survey-setup-gv-report-csr},
note = {Source note wxcc-post-call-survey-setup-gv-report-csr, checked 2026-09-30}
}