A reportable global variable shows up as a profile variable in a Customer Session Record (CSR) report in Analyzer, which can be used to confirm captured values.
Checked 2026-09-30
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Analyzer
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- described 2023-05-18
- Checked
- 2026-09-30
Sources
- Configure a Reportable Global Variable to Capture the Digits Selected at a Menu Node — Cisco · tier 2 current vendor documentation · Verify
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up screen pops and CAD variables in Webex Contact Center: source note wxcc-screen-pop-setup-csr-profile-variable. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-screen-pop-setup-csr-profile-variable
BibTeX
@misc{warmtransfer-claim-wxcc-screen-pop-setup-csr-profile-variable,
title = {Setting up screen pops and CAD variables in Webex Contact Center: source note wxcc-screen-pop-setup-csr-profile-variable},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-screen-pop-setup-csr-profile-variable},
note = {Source note wxcc-screen-pop-setup-csr-profile-variable, checked 2026-09-30}
}