A 2023 Cisco TAC technote tells administrators to add a Set Variable activity after the Menu activity and map a global variable to the Menu node's output variable DigitsEntered.
disputed · Checked 2026-10-02
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Flow Designer Menu activity
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- WxCC 2.0 as of 2023-05-18
- Status
- disputed
- Checked
- 2026-10-02
Sources
- Configure a Reportable Global Variable to Capture the Digits Selected at a Menu Node — Cisco · tier 2 current vendor documentation · Configure, step 3
Cite this note
APA
WarmTransfer. (2026, October 2). Building IVR menus and collecting digits in Webex Contact Center flows: source note wxcc-ivr-menu-setup-menu-digits-entered-2023. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-ivr-menu-setup-menu-digits-entered-2023
BibTeX
@misc{warmtransfer-claim-wxcc-ivr-menu-setup-menu-digits-entered-2023,
title = {Building IVR menus and collecting digits in Webex Contact Center flows: source note wxcc-ivr-menu-setup-menu-digits-entered-2023},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-ivr-menu-setup-menu-digits-entered-2023},
note = {Source note wxcc-ivr-menu-setup-menu-digits-entered-2023, checked 2026-10-02}
}