The 2023 TAC technote locates global variables under Provisioning > Global Variables in the older administration portal, which differs from the current Control Hub path, so its navigation should not be followed on a current tenant.
inferred · Checked 2026-09-30
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Global variables
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- 2023 portal versus current Control Hub
- Status
- inferred
- Checked
- 2026-09-30
Sources
- Configure a Reportable Global Variable to Capture the Digits Selected at a Menu Node — Cisco · tier 2 current vendor documentation · Configure > step 1
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up screen pops and CAD variables in Webex Contact Center: source note wxcc-screen-pop-setup-technote-legacy-path. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-screen-pop-setup-technote-legacy-path
BibTeX
@misc{warmtransfer-claim-wxcc-screen-pop-setup-technote-legacy-path,
title = {Setting up screen pops and CAD variables in Webex Contact Center: source note wxcc-screen-pop-setup-technote-legacy-path},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-screen-pop-setup-technote-legacy-path},
note = {Source note wxcc-screen-pop-setup-technote-legacy-path, checked 2026-09-30}
}