A reportable global variable set from the Menu output appears as a profile variable in Analyzer's Customer Session Record report.
Checked 2026-10-02
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Analyzer
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- WxCC 2.0 as of 2023-05-18
- Checked
- 2026-10-02
Sources
- Configure a Reportable Global Variable to Capture the Digits Selected at a Menu Node — Cisco · tier 2 current vendor documentation · Verify section
Cite this note
APA
WarmTransfer. (2026, October 2). Building IVR menus and collecting digits in Webex Contact Center flows: source note wxcc-ivr-menu-setup-menu-choice-in-analyzer. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-ivr-menu-setup-menu-choice-in-analyzer
BibTeX
@misc{warmtransfer-claim-wxcc-ivr-menu-setup-menu-choice-in-analyzer,
title = {Building IVR menus and collecting digits in Webex Contact Center flows: source note wxcc-ivr-menu-setup-menu-choice-in-analyzer},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-ivr-menu-setup-menu-choice-in-analyzer},
note = {Source note wxcc-ivr-menu-setup-menu-choice-in-analyzer, checked 2026-10-02}
}