Deployment Guide for Directory Connector

Publisher

Cisco Systems

URL

https://help.webex.com/article/zqvufbb/Deployment-Guide-for-Directory-Connector

Published

2026-09-15

Updated

unknown

Accessed

2026-10-02

HTTP status

200

License

Cisco website terms of use; all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• Directory Connector synchronises account state, so users disabled in Active Directory appear as inactive in the Webex cloud. in context
• Without auto-assign licence templates, users newly synchronised by Directory Connector receive only free licences. in context
• Directory Connector's default incremental synchronisation runs every 30 minutes on versions 3.4 and earlier and every 4 hours on versions 3.5 and later, and can be changed. in context
• Users deleted through Directory Connector are kept in the Webex cloud identity service for 7 days before permanent deletion. in context
• A user just created in Active Directory may not be available to license or sync into Contact Center for up to the Directory Connector incremental interval, so a same-day missing agent is often a timing issue rather than a configuration error. inferred in context

Cite this source record

APA

WarmTransfer. (2026, September 15). Deployment Guide for Directory Connector. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-help-zqvufbb-directory-connector-guide

BibTeX

@misc{warmtransfer-cisco-help-zqvufbb-directory-connector-guide,
  title  = {Deployment Guide for Directory Connector},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-help-zqvufbb-directory-connector-guide},
  note   = {Cisco Systems, accessed 2026-10-02}
}