Without auto-assign licence templates, users newly synchronised by Directory Connector receive only free licences.
Checked 2026-10-02
If you don't use auto-assign license templates, newly synched users automatically get free licenses.
- Vendor
- Cisco
- Product
- Webex Directory Connector
- Subsystem
- directory synchronisation
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Deployment Guide for Directory Connector — Cisco Systems · tier 2 current vendor documentation · Licence assignment for synchronised users passage
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting Webex Contact Center users that do not appear as agents: source note wxcc-user-provisioning-troubleshooting-dirconn-free-licence. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-user-provisioning-troubleshooting-dirconn-free-licence
BibTeX
@misc{warmtransfer-claim-wxcc-user-provisioning-troubleshooting-dirconn-free-licence,
title = {Troubleshooting Webex Contact Center users that do not appear as agents: source note wxcc-user-provisioning-troubleshooting-dirconn-free-licence},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-user-provisioning-troubleshooting-dirconn-free-licence},
note = {Source note wxcc-user-provisioning-troubleshooting-dirconn-free-licence, checked 2026-10-02}
}