A user just created in Active Directory may not be available to license or sync into Contact Center for up to the Directory Connector incremental interval, so a same-day missing agent is often a timing issue rather than a configuration error.
inferred · Checked 2026-10-02
- Vendor
- Cisco
- Product
- Webex Directory Connector
- Subsystem
- directory synchronisation
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- Directory Connector 3.5 and later
- Status
- inferred
- Checked
- 2026-10-02
Sources
- Deployment Guide for Directory Connector — Cisco Systems · tier 2 current vendor documentation · Synchronization schedule passage; read with ngc1xsy Sync Users prerequisite
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting Webex Contact Center users that do not appear as agents: source note wxcc-user-provisioning-troubleshooting-dirsync-lag-infer. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-user-provisioning-troubleshooting-dirsync-lag-infer
BibTeX
@misc{warmtransfer-claim-wxcc-user-provisioning-troubleshooting-dirsync-lag-infer,
title = {Troubleshooting Webex Contact Center users that do not appear as agents: source note wxcc-user-provisioning-troubleshooting-dirsync-lag-infer},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-user-provisioning-troubleshooting-dirsync-lag-infer},
note = {Source note wxcc-user-provisioning-troubleshooting-dirsync-lag-infer, checked 2026-10-02}
}