Directory Connector's default incremental synchronisation runs every 30 minutes on versions 3.4 and earlier and every 4 hours on versions 3.5 and later, and can be changed.
Checked 2026-10-02
By default, an incremental synchronization is set to occur every 30 minutes (on versions 3.4 and earlier) or every 4 hours (on versions 3.5 and later)
- Vendor
- Cisco
- Product
- Webex Directory Connector
- Subsystem
- directory synchronisation
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- Directory Connector 3.4 and earlier; 3.5 and later
- Checked
- 2026-10-02
Sources
- Deployment Guide for Directory Connector — Cisco Systems · tier 2 current vendor documentation · Synchronization schedule passage
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting Webex Contact Center users that do not appear as agents: source note wxcc-user-provisioning-troubleshooting-dirconn-incr-interval. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-user-provisioning-troubleshooting-dirconn-incr-interval
BibTeX
@misc{warmtransfer-claim-wxcc-user-provisioning-troubleshooting-dirconn-incr-interval,
title = {Troubleshooting Webex Contact Center users that do not appear as agents: source note wxcc-user-provisioning-troubleshooting-dirconn-incr-interval},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-user-provisioning-troubleshooting-dirconn-incr-interval},
note = {Source note wxcc-user-provisioning-troubleshooting-dirconn-incr-interval, checked 2026-10-02}
}