Users deleted through Directory Connector are kept in the Webex cloud identity service for 7 days before permanent deletion.
Checked 2026-10-02
Deleted users are kept in the cloud identity service for 7 days before they are permanently deleted.
- Vendor
- Cisco
- Product
- Webex Directory Connector
- Subsystem
- directory synchronisation
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Deployment Guide for Directory Connector — Cisco Systems · tier 2 current vendor documentation · Deleted users passage
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting Webex Contact Center users that do not appear as agents: source note wxcc-user-provisioning-troubleshooting-dirconn-soft-delete. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-user-provisioning-troubleshooting-dirconn-soft-delete
BibTeX
@misc{warmtransfer-claim-wxcc-user-provisioning-troubleshooting-dirconn-soft-delete,
title = {Troubleshooting Webex Contact Center users that do not appear as agents: source note wxcc-user-provisioning-troubleshooting-dirconn-soft-delete},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-user-provisioning-troubleshooting-dirconn-soft-delete},
note = {Source note wxcc-user-provisioning-troubleshooting-dirconn-soft-delete, checked 2026-10-02}
}