Directory Connector synchronises account state, so users disabled in Active Directory appear as inactive in the Webex cloud.
Checked 2026-10-02
- Vendor
- Cisco
- Product
- Webex Directory Connector
- Subsystem
- directory synchronisation
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Deployment Guide for Directory Connector — Cisco Systems · tier 2 current vendor documentation · Account state synchronisation passage
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting Webex Contact Center users that do not appear as agents: source note wxcc-user-provisioning-troubleshooting-dirconn-disabled. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-user-provisioning-troubleshooting-dirconn-disabled
BibTeX
@misc{warmtransfer-claim-wxcc-user-provisioning-troubleshooting-dirconn-disabled,
title = {Troubleshooting Webex Contact Center users that do not appear as agents: source note wxcc-user-provisioning-troubleshooting-dirconn-disabled},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-user-provisioning-troubleshooting-dirconn-disabled},
note = {Source note wxcc-user-provisioning-troubleshooting-dirconn-disabled, checked 2026-10-02}
}