Audio files for agent personal greetings and compliance messages must be WAV, mono, 8 kHz sample rate and 8-bit u-law encoded.
Checked 2026-09-22
Audio files must be uploaded in WAV format as mono audio with a sample rate of 8Khz and encoding as 8-bit u-law.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- audio-files
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-22
- Checked
- 2026-09-22
Sources
- Enhance efficiency with pre-recorded messages — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · sections: Agent Personal Greetings and Compliance Messages, audio format note
Cite this note
APA
WarmTransfer. (2026, September 22). Webex Contact Center bulk operations imports and export jobs: source note webex-cc-bulk-operations-audio-format-greeting. WarmTransfer. https://warmtransfer.net/knowledge/claims/webex-cc-bulk-operations-audio-format-greeting
BibTeX
@misc{warmtransfer-claim-webex-cc-bulk-operations-audio-format-greeting,
title = {Webex Contact Center bulk operations imports and export jobs: source note webex-cc-bulk-operations-audio-format-greeting},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/webex-cc-bulk-operations-audio-format-greeting},
note = {Source note webex-cc-bulk-operations-audio-format-greeting, checked 2026-09-22}
}