Manage desktop profiles

Publisher

Cisco

URL

https://help.webex.com/en-us/article/nvaf71f/Desktop-profiles

Published

2026-09-03

Updated

unknown

Accessed

2026-09-30

HTTP status

200

License

Cisco proprietary; all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• A desktop profile's DN validation is either Unrestricted (the agent may sign in with any DN) or Provisioned DN (sign-in is restricted to the default DN provisioned for the agent). in context
• In a desktop profile, idle codes are set to All (every idle code in the tenant) or Specific (a chosen list). in context
• A desktop profile's voice channel options control which sign-in methods agents may use: Agent DN, Extension, and Desktop (browser-based WebRTC). in context
• Desktop profiles are created under Services > Contact Center > Desktop experience > Desktop profiles > Create desktop profile, with sections General settings, Idle/wrap-up Codes, Collaboration, Voice, Agent Statistics and Desktop timeout. in context
• In a desktop profile, wrap-up is Manual (the agent enters the wrap-up code) or Auto (the system enters the default wrap-up code after the agent wraps up). in context
• The Desktop (WebRTC) sign-in option is available to both Premium and Standard agents and needs no extra licence. in context
• A Webex Contact Center desktop profile's Voice Channel Options allow sign-in by Agent DN, Extension, or Desktop, where Desktop signs the agent in through the browser using WebRTC. in context
• A desktop profile's Desktop Timeout is either Default Value, inherited from the tenant, or a Custom Value between 3 and 10,000 minutes. in context

Cite this source record

APA

WarmTransfer. (2026, September 3). Manage desktop profiles. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-help-nvaf71f-wxcc-desktop-profiles-e

BibTeX

@misc{warmtransfer-cisco-help-nvaf71f-wxcc-desktop-profiles-e,
  title  = {Manage desktop profiles},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-help-nvaf71f-wxcc-desktop-profiles-e},
  note   = {Cisco, accessed 2026-09-30}
}