Source note · Onboarding agents in Webex Contact Center
The Desktop (WebRTC) sign-in option is available to both Premium and Standard agents and needs no extra licence.
Checked 2026-09-30
Desktop option uses webRTC and is available for both Premium and Standard Agents and doesn't require any extra license.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- desktop profiles
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Manage desktop profiles — Cisco · tier 2 current vendor documentation · Voice section, Desktop option note
Cite this note
APA
WarmTransfer. (2026, September 30). Onboarding agents in Webex Contact Center: source note wxcc-agent-onboarding-setup-webrtc-no-extra-license. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-agent-onboarding-setup-webrtc-no-extra-license
BibTeX
@misc{warmtransfer-claim-wxcc-agent-onboarding-setup-webrtc-no-extra-license,
title = {Onboarding agents in Webex Contact Center: source note wxcc-agent-onboarding-setup-webrtc-no-extra-license},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-agent-onboarding-setup-webrtc-no-extra-license},
note = {Source note wxcc-agent-onboarding-setup-webrtc-no-extra-license, checked 2026-09-30}
}