A Webex Contact Center desktop profile's Voice Channel Options allow sign-in by Agent DN, Extension, or Desktop, where Desktop signs the agent in through the browser using WebRTC.
Checked 2026-09-30
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- desktop profile
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Manage desktop profiles — Cisco · tier 2 current vendor documentation · Voice Channel Options
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up the Webex Contact Center connector for ServiceNow: source note wxcc-servicenow-setup-desktop-profile-telephony. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-servicenow-setup-desktop-profile-telephony
BibTeX
@misc{warmtransfer-claim-wxcc-servicenow-setup-desktop-profile-telephony,
title = {Setting up the Webex Contact Center connector for ServiceNow: source note wxcc-servicenow-setup-desktop-profile-telephony},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-servicenow-setup-desktop-profile-telephony},
note = {Source note wxcc-servicenow-setup-desktop-profile-telephony, checked 2026-09-30}
}