Text-to-Speech (TTS) in Webex Contact Center

Publisher

Cisco (Webex Help Center)

URL

https://help.webex.com/en-us/article/ntkjqhw/Text-to-Speech-(TTS)-in-Webex-Contact-Center

Published

2026-02-25

Updated

unknown

Accessed

2026-09-30

HTTP status

200

License

Cisco proprietary; no-redistribution; short excerpts and locators only

Source notes citing this source

• Cisco TTS supports 22 languages with two voices per language, one male and one female, and one of the two is marked as the default for the locale. in context
• Webex Contact Center has built-in text-to-speech that converts written text into synthesized audio for IVR. in context
• Customers on the Next Generation Voice Media Platform see both a Cisco TTS and a Google TTS connector in the Prompt settings of IVR activities such as Play Message, Menu and Collect Digits. in context
• For en-US the Cisco TTS voice table lists en-US-Daniel (male) and en-US-Maria (female), with the female voice marked as the default. in context
• To use the default language and voice for Cisco Text-to-Speech, the flow must have the global variables Global_VoiceName and Global_Language configured. in context
• The default Cisco TTS language and voice are overridden in a flow by a Set Variable activity carrying the appropriate voice name code. in context
• Cisco TTS accepts the SSML tags speak, break, say-as, audio, p, s, prosody and sub. in context

Cite this source record

APA

WarmTransfer. (2026, February 25). Text-to-Speech (TTS) in Webex Contact Center. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-help-ntkjqhw-wxcc-text-to-speech

BibTeX

@misc{warmtransfer-cisco-help-ntkjqhw-wxcc-text-to-speech,
  title  = {Text-to-Speech (TTS) in Webex Contact Center},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-help-ntkjqhw-wxcc-text-to-speech},
  note   = {Cisco (Webex Help Center), accessed 2026-09-30}
}