Webex Contact Center TTS accepts SSML whose mandatory root element is <speak>, with supported tags including break, say-as, audio, prosody, sub, p and s.
Checked 2026-10-02
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Text-to-speech
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Text-to-Speech (TTS) in Webex Contact Center — Cisco (Webex Help Center) · tier 2 current vendor documentation · SSML support
Cite this note
APA
WarmTransfer. (2026, October 2). Building IVR menus and collecting digits in Webex Contact Center flows: source note wxcc-ivr-menu-setup-tts-ssml. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-ivr-menu-setup-tts-ssml
BibTeX
@misc{warmtransfer-claim-wxcc-ivr-menu-setup-tts-ssml,
title = {Building IVR menus and collecting digits in Webex Contact Center flows: source note wxcc-ivr-menu-setup-tts-ssml},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-ivr-menu-setup-tts-ssml},
note = {Source note wxcc-ivr-menu-setup-tts-ssml, checked 2026-10-02}
}