Customers on the Next Generation Voice Media Platform see both a Cisco TTS and a Google TTS connector in the Prompt settings of IVR activities such as Play Message, Menu and Collect Digits.
Checked 2026-09-30
Existing customers on the Webex Contact Center Next Generation Voice Media Platform can view both Cisco TTS and Google TTS connectors in the Prompt settings of IVR activities.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- text-to-speech
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Text-to-Speech (TTS) in Webex Contact Center — Cisco (Webex Help Center) · tier 2 current vendor documentation · Overview
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up prompts and music on hold in Webex Contact Center: source note wxcc-audio-prompts-setup-tts-connectors-nextgen. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-audio-prompts-setup-tts-connectors-nextgen
BibTeX
@misc{warmtransfer-claim-wxcc-audio-prompts-setup-tts-connectors-nextgen,
title = {Setting up prompts and music on hold in Webex Contact Center: source note wxcc-audio-prompts-setup-tts-connectors-nextgen},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-audio-prompts-setup-tts-connectors-nextgen},
note = {Source note wxcc-audio-prompts-setup-tts-connectors-nextgen, checked 2026-09-30}
}