The default Cisco TTS language and voice are overridden in a flow by a Set Variable activity carrying the appropriate voice name code.
Checked 2026-09-30
To override the default language and voice for Cisco Text-to-Speech, configure the Set Variable activity with the appropriate voice name code.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- text-to-speech
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Text-to-Speech (TTS) in Webex Contact Center — Cisco (Webex Help Center) · tier 2 current vendor documentation · Supported languages and voices, configuration note
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up prompts and music on hold in Webex Contact Center: source note wxcc-audio-prompts-setup-tts-override-set-variable. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-audio-prompts-setup-tts-override-set-variable
BibTeX
@misc{warmtransfer-claim-wxcc-audio-prompts-setup-tts-override-set-variable,
title = {Setting up prompts and music on hold in Webex Contact Center: source note wxcc-audio-prompts-setup-tts-override-set-variable},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-audio-prompts-setup-tts-override-set-variable},
note = {Source note wxcc-audio-prompts-setup-tts-override-set-variable, checked 2026-09-30}
}