Source record · tier 2 current vendor documentation

Webex Dedicated Instance Contact Center integration

Publisher: Cisco Systems
URL: https://help.webex.com/en-us/article/nmhk7ve/Webex-Dedicated-Instance-Contact-Center-Integration
Published: unknown
Updated: unknown
Accessed: 2026-09-22
HTTP status: 200
License: Cisco proprietary; public documentation; no-redistribution; short excerpts and locators only

Source notes citing this source

In the documented Webex Contact Center integration options, call control for agent and supervisor phones can remain on on-premises Unified CM or Webex Calling Dedicated Instance while Webex Contact Center performs contact routing. in context
Integrating Webex Contact Center with Webex Calling Dedicated Instance requires certificate-based mTLS trunks, because registration-based trunks are no longer supported for that integration. in context

Cite this source record

APA

WarmTransfer. (2026, September 22). Webex Dedicated Instance Contact Center integration. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-help-nmhk7ve-webex-di-contact-center-c

BibTeX

@misc{warmtransfer-cisco-help-nmhk7ve-webex-di-contact-center-c,
  title  = {Webex Dedicated Instance Contact Center integration},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-help-nmhk7ve-webex-di-contact-center-c},
  note   = {Cisco Systems, accessed 2026-09-22}
}