With Cloud Connected PSTN, the inbound call is routed to Webex Contact Center and then back to the Dedicated Instance agent's phone.
Checked 2026-10-01
- Vendor
- Cisco
- Product
- Webex Calling Dedicated Instance
- Subsystem
- contact center integration
- Deployment
- dedicated-instance
- Region
- not restricted
- Release range
- current as of 2026-10-01
- Checked
- 2026-10-01
Sources
- Webex Dedicated Instance Contact Center integration — Cisco Systems · tier 2 current vendor documentation · Option 2 > Cloud Connected PSTN
Cite this note
APA
WarmTransfer. (2026, October 1). Using Unified CM phones as Webex Contact Center agent stations: source note wxcc-cucm-agent-station-setup-di-ccp-route-back. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-cucm-agent-station-setup-di-ccp-route-back
BibTeX
@misc{warmtransfer-claim-wxcc-cucm-agent-station-setup-di-ccp-route-back,
title = {Using Unified CM phones as Webex Contact Center agent stations: source note wxcc-cucm-agent-station-setup-di-ccp-route-back},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-cucm-agent-station-setup-di-ccp-route-back},
note = {Source note wxcc-cucm-agent-station-setup-di-ccp-route-back, checked 2026-10-01}
}