Source note · UCCX to Webex Contact Center migration
In the documented Webex Contact Center integration options, call control for agent and supervisor phones can remain on on-premises Unified CM or Webex Calling Dedicated Instance while Webex Contact Center performs contact routing.
Checked 2026-09-22
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- telephony
- Deployment
- hybrid, dedicated-instance
- Region
- not restricted
- Release range
- current as of 2026-09-22
- Checked
- 2026-09-22
Sources
- Webex Dedicated Instance Contact Center integration — Cisco Systems · tier 2 current vendor documentation · Deployment options, Option 1 and Option 2 descriptions
Cite this note
APA
WarmTransfer. (2026, September 22). UCCX to Webex Contact Center migration: source note uccx-to-webex-contact-center-agent-phone-call-control. WarmTransfer. https://warmtransfer.net/knowledge/claims/uccx-to-webex-contact-center-agent-phone-call-control
BibTeX
@misc{warmtransfer-claim-uccx-to-webex-contact-center-agent-phone-call-control,
title = {UCCX to Webex Contact Center migration: source note uccx-to-webex-contact-center-agent-phone-call-control},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/uccx-to-webex-contact-center-agent-phone-call-control},
note = {Source note uccx-to-webex-contact-center-agent-phone-call-control, checked 2026-09-22}
}