With Dedicated Instance, the other option configures agent phones directly in Dedicated Instance, with PSTN through a Dedicated Instance Local Gateway or Cloud Connected PSTN in multi-tenant.
Checked 2026-10-01
- Vendor
- Cisco
- Product
- Webex Calling Dedicated Instance
- Subsystem
- contact center integration
- Deployment
- dedicated-instance
- Region
- not restricted
- Release range
- current as of 2026-10-01
- Checked
- 2026-10-01
Sources
- Webex Dedicated Instance Contact Center integration — Cisco Systems · tier 2 current vendor documentation · Agent phone deployment options, Option 2
Cite this note
APA
WarmTransfer. (2026, October 1). Using Unified CM phones as Webex Contact Center agent stations: source note wxcc-cucm-agent-station-setup-di-option-agents-in-di. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-cucm-agent-station-setup-di-option-agents-in-di
BibTeX
@misc{warmtransfer-claim-wxcc-cucm-agent-station-setup-di-option-agents-in-di,
title = {Using Unified CM phones as Webex Contact Center agent stations: source note wxcc-cucm-agent-station-setup-di-option-agents-in-di},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-cucm-agent-station-setup-di-option-agents-in-di},
note = {Source note wxcc-cucm-agent-station-setup-di-option-agents-in-di, checked 2026-10-01}
}