For Dedicated Instance agent phones, Cisco directs creating a codec list with G.711 u-law first, then G.711 A-law, then Opus.
Checked 2026-10-01
G.711 U-Law at the top of the list followed by G.711 A-Law and OPUS
- Vendor
- Cisco
- Product
- Webex Calling Dedicated Instance
- Subsystem
- contact center integration
- Deployment
- dedicated-instance
- Region
- not restricted
- Release range
- current as of 2026-10-01
- Checked
- 2026-10-01
Sources
- Webex Dedicated Instance Contact Center integration — Cisco Systems · tier 2 current vendor documentation · Audio configuration / codec preferences
Cite this note
APA
WarmTransfer. (2026, October 1). Using Unified CM phones as Webex Contact Center agent stations: source note wxcc-cucm-agent-station-setup-di-codec-list. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-cucm-agent-station-setup-di-codec-list
BibTeX
@misc{warmtransfer-claim-wxcc-cucm-agent-station-setup-di-codec-list,
title = {Using Unified CM phones as Webex Contact Center agent stations: source note wxcc-cucm-agent-station-setup-di-codec-list},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-cucm-agent-station-setup-di-codec-list},
note = {Source note wxcc-cucm-agent-station-setup-di-codec-list, checked 2026-10-01}
}