Sign in to Agent Desktop

Publisher

Cisco Systems, Inc.

URL

https://help.webex.com/en-us/article/n6lmci8

Published

2025-11-12

Updated

unknown

Accessed

2026-09-16

HTTP status

200

License

Cisco proprietary documentation; use governed by Cisco website terms of use; no-redistribution; short excerpts and locators only

Source notes citing this source

• When an administrator configures a Default DN, it is prepopulated in the Dial Number and Extension fields and shown as a placeholder; where the DN is restricted to that default the fields become read-only and the agent skips those steps, and a saved sign-in preference takes precedence over the configured Default DN. in context
• The Desktop option enables agents to take calls using WebRTC-based calling directly from the browser and requires no further input at sign-in. in context
• An agent chooses a calling preference at Agent Desktop sign-in from three options labelled Desktop, Extension and Dial Number, presented under a Handle calls using control. in context
• Which telephony options an agent sees at sign-in is driven by that user's profile configuration, and users configured for digital-only interactions do not see telephony options at all. in context

Cite this source record

APA

WarmTransfer. (2025, November 12). Sign in to Agent Desktop. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-help-n6lmci8-wxcc-sign-in-agent-desktop-b

BibTeX

@misc{warmtransfer-cisco-help-n6lmci8-wxcc-sign-in-agent-desktop-b,
  title  = {Sign in to Agent Desktop},
  author = {{WarmTransfer}},
  year   = {2025},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-help-n6lmci8-wxcc-sign-in-agent-desktop-b},
  note   = {Cisco Systems, Inc., accessed 2026-09-16}
}