Source note · Webex Calling with Webex Contact Center
Which telephony options an agent sees at sign-in is driven by that user's profile configuration, and users configured for digital-only interactions do not see telephony options at all.
Checked 2026-09-16
Users configured for digital-only interactions will not see telephony options.
- Vendor
- Cisco
- Product
- Webex Contact Center Agent Desktop
- Subsystem
- agent sign-in
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-16
- Checked
- 2026-09-16
Sources
- Sign in to Agent Desktop — Cisco Systems, Inc. · tier 2 current vendor documentation · Handle calls using
Cite this note
APA
WarmTransfer. (2026, September 16). Webex Calling with Webex Contact Center: source note wxcc-call-digital-only-no-telephony. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-call-digital-only-no-telephony
BibTeX
@misc{warmtransfer-claim-wxcc-call-digital-only-no-telephony,
title = {Webex Calling with Webex Contact Center: source note wxcc-call-digital-only-no-telephony},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-call-digital-only-no-telephony},
note = {Source note wxcc-call-digital-only-no-telephony, checked 2026-09-16}
}