Supported attachment types for digital channels in Webex Contact Center

Publisher

Cisco

URL

https://help.webex.com/en-us/article/fqwwo6/Supported-attachment-types-for-digital-channels-in-Webex-Contact-Center

Published

2025-05-02

Updated

unknown

Accessed

2026-10-14

HTTP status

200

License

Cisco website terms of use; no-redistribution; short excerpts and locators only

Source notes citing this source

• For Webex Contact Center Apple Messages for Business, agents can send media as well as documents, including .jpg, .jpeg, .gif, .png, .mp4, .mp3, .wav, .ogg and .mpeg alongside office formats, .pdf, .txt and .csv. in context
• For Webex Contact Center email, agents can attach .doc, .docx, .pdf, .pptx, .ppt, .xls, .xlsx and .txt, and customers can send those plus .html, .rtf, .xml, .msg, .eml and .csv. in context
• For Webex Contact Center Livechat, agents can send .doc, .docx, .pdf, .pptx, .ppt, .xls, .xlsx, .csv and .txt regular attachments to customers. in context
• For Webex Contact Center Livechat, customers can send .doc, .docx, .pdf, .pptx, .ppt, .xls, .xlsx and .csv to agents; .txt is listed only in the agent-to-customer direction. in context
• For Webex Contact Center Facebook Messenger, agent-to-customer types are .doc, .docx, .pdf, .pptx, .ppt, .xls, .xlsx and .txt, and customer-to-agent types add .html, .rtf, .xml, .msg, .eml and .csv. in context
• Incoming Webex Contact Center emails sent from Microsoft Outlook with .msg or .eml attachments might arrive without the attachments, which Cisco attributes to a Microsoft Outlook limitation. in context
• Cisco's Webex Contact Center supported attachment types tables apply to regular attachments across the digital channels. in context
• For the Webex Contact Center WhatsApp channel, agents can send .doc, .docx, .pdf, .pptx, .ppt, .xls, .xlsx and .txt regular attachments; .csv is not listed agent-to-customer. in context
• For the Webex Contact Center WhatsApp channel, customers can send .doc, .docx, .pdf, .pptx, .ppt, .html, .xls, .xlsx, .rtf, .xml, .msg, .eml, .csv and .txt to agents. in context

Cite this source record

APA

WarmTransfer. (2025, May 2). Supported attachment types for digital channels in Webex Contact Center. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-help-fqwwo6-wxcc-attachment-types

BibTeX

@misc{warmtransfer-cisco-help-fqwwo6-wxcc-attachment-types,
  title  = {Supported attachment types for digital channels in Webex Contact Center},
  author = {{WarmTransfer}},
  year   = {2025},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-help-fqwwo6-wxcc-attachment-types},
  note   = {Cisco, accessed 2026-10-14}
}