Source note · Webex Contact Center digital channel attachment handling
For Webex Contact Center Apple Messages for Business, agents can send media as well as documents, including .jpg, .jpeg, .gif, .png, .mp4, .mp3, .wav, .ogg and .mpeg alongside office formats, .pdf, .txt and .csv.
Checked 2026-10-14
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Apple Messages for Business channel
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-14
- Checked
- 2026-10-14
Sources
- Supported attachment types for digital channels in Webex Contact Center — Cisco · tier 2 current vendor documentation · Table 5 Apple Messages for Business (AMB), column 'Agent to customer'
Cite this note
APA
WarmTransfer. (2026, October 14). Webex Contact Center digital channel attachment handling: source note webex-cc-digital-attachments-wxcc-amb-agent-types. WarmTransfer. https://warmtransfer.net/knowledge/claims/webex-cc-digital-attachments-wxcc-amb-agent-types
BibTeX
@misc{warmtransfer-claim-webex-cc-digital-attachments-wxcc-amb-agent-types,
title = {Webex Contact Center digital channel attachment handling: source note webex-cc-digital-attachments-wxcc-amb-agent-types},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/webex-cc-digital-attachments-wxcc-amb-agent-types},
note = {Source note webex-cc-digital-attachments-wxcc-amb-agent-types, checked 2026-10-14}
}