Source note · Webex Contact Center digital channel attachment handling
Incoming Webex Contact Center emails sent from Microsoft Outlook with .msg or .eml attachments might arrive without the attachments, which Cisco attributes to a Microsoft Outlook limitation.
Checked 2026-10-14
Incoming emails with .msg and .eml attachments sent from Microsoft Outlook might be received without the attachments
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- email channel
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-14
- Checked
- 2026-10-14
Sources
- Supported attachment types for digital channels in Webex Contact Center — Cisco · tier 2 current vendor documentation · Table 4 Email, note below table
Cite this note
APA
WarmTransfer. (2026, October 14). Webex Contact Center digital channel attachment handling: source note webex-cc-digital-attachments-wxcc-outlook-msg-eml-gap. WarmTransfer. https://warmtransfer.net/knowledge/claims/webex-cc-digital-attachments-wxcc-outlook-msg-eml-gap
BibTeX
@misc{warmtransfer-claim-webex-cc-digital-attachments-wxcc-outlook-msg-eml-gap,
title = {Webex Contact Center digital channel attachment handling: source note webex-cc-digital-attachments-wxcc-outlook-msg-eml-gap},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/webex-cc-digital-attachments-wxcc-outlook-msg-eml-gap},
note = {Source note webex-cc-digital-attachments-wxcc-outlook-msg-eml-gap, checked 2026-10-14}
}