Source note · Webex Contact Center digital channel attachment handling
For the Webex Contact Center WhatsApp channel, agents can send .doc, .docx, .pdf, .pptx, .ppt, .xls, .xlsx and .txt regular attachments; .csv is not listed agent-to-customer.
Checked 2026-10-14
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- WhatsApp channel
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-14
- Checked
- 2026-10-14
Sources
- Supported attachment types for digital channels in Webex Contact Center — Cisco · tier 2 current vendor documentation · Table 2 WhatsApp, column 'Agent to customer'
Cite this note
APA
WarmTransfer. (2026, October 14). Webex Contact Center digital channel attachment handling: source note webex-cc-digital-attachments-wxcc-whatsapp-agent-types. WarmTransfer. https://warmtransfer.net/knowledge/claims/webex-cc-digital-attachments-wxcc-whatsapp-agent-types
BibTeX
@misc{warmtransfer-claim-webex-cc-digital-attachments-wxcc-whatsapp-agent-types,
title = {Webex Contact Center digital channel attachment handling: source note webex-cc-digital-attachments-wxcc-whatsapp-agent-types},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/webex-cc-digital-attachments-wxcc-whatsapp-agent-types},
note = {Source note webex-cc-digital-attachments-wxcc-whatsapp-agent-types, checked 2026-10-14}
}