Source note · Webex Contact Center digital channel attachment handling
For the Webex Contact Center WhatsApp channel, customers can send .doc, .docx, .pdf, .pptx, .ppt, .html, .xls, .xlsx, .rtf, .xml, .msg, .eml, .csv and .txt to agents.
Checked 2026-10-14
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- WhatsApp channel
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-14
- Checked
- 2026-10-14
Sources
- Supported attachment types for digital channels in Webex Contact Center — Cisco · tier 2 current vendor documentation · Table 2 WhatsApp, column 'Customer to agent'
Cite this note
APA
WarmTransfer. (2026, October 14). Webex Contact Center digital channel attachment handling: source note webex-cc-digital-attachments-wxcc-whatsapp-customer-types. WarmTransfer. https://warmtransfer.net/knowledge/claims/webex-cc-digital-attachments-wxcc-whatsapp-customer-types
BibTeX
@misc{warmtransfer-claim-webex-cc-digital-attachments-wxcc-whatsapp-customer-types,
title = {Webex Contact Center digital channel attachment handling: source note webex-cc-digital-attachments-wxcc-whatsapp-customer-types},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/webex-cc-digital-attachments-wxcc-whatsapp-customer-types},
note = {Source note webex-cc-digital-attachments-wxcc-whatsapp-customer-types, checked 2026-10-14}
}