Manage audio files

Publisher

Cisco (Webex Help Center)

URL

https://help.webex.com/en-us/article/be12vp/Manage-audio-files

Published

2026-01-28

Updated

unknown

Accessed

2026-09-30

HTTP status

200

License

Cisco proprietary; no-redistribution; short excerpts and locators only

Source notes citing this source

• Audio prompts are managed in Control Hub under Services > Contact Center > Customer Experience > Audio files. in context
• To add an audio prompt, the administrator clicks Create Audio file on the Audio files page, gives a description, uploads the audio file and saves; the Name field is filled in automatically. in context
• An audio prompt is removed with the delete icon at the top right of its page in Control Hub. in context
• An existing audio prompt is changed by opening it on the Audio files page, replacing the existing file and clicking Save. in context
• The 5 MB maximum and .wav requirement in the Manage audio files article are stated for agent personal greeting uploads, not for audio prompts. in context
• The Manage audio files article states that the system does not support updating audio files that are currently in use. in context
• Audio files must be uploaded in WAV format as mono audio with a sample rate of 8 kHz and 8-bit u-law encoding. in context

Cite this source record

APA

WarmTransfer. (2026, January 28). Manage audio files. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-help-be12vp-wxcc-manage-audio-files

BibTeX

@misc{warmtransfer-cisco-help-be12vp-wxcc-manage-audio-files,
  title  = {Manage audio files},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-help-be12vp-wxcc-manage-audio-files},
  note   = {Cisco (Webex Help Center), accessed 2026-09-30}
}