The 5 MB maximum and .wav requirement in the Manage audio files article are stated for agent personal greeting uploads, not for audio prompts.
Checked 2026-09-30
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- agent personal greetings
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Manage audio files — Cisco (Webex Help Center) · tier 2 current vendor documentation · Agent Personal Greetings section, create procedure
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up prompts and music on hold in Webex Contact Center: source note wxcc-audio-prompts-setup-greeting-5mb. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-audio-prompts-setup-greeting-5mb
BibTeX
@misc{warmtransfer-claim-wxcc-audio-prompts-setup-greeting-5mb,
title = {Setting up prompts and music on hold in Webex Contact Center: source note wxcc-audio-prompts-setup-greeting-5mb},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-audio-prompts-setup-greeting-5mb},
note = {Source note wxcc-audio-prompts-setup-greeting-5mb, checked 2026-09-30}
}