Webex Contact Center audio files must be .wav, mono, 8 kHz sample rate and 8-bit u-law encoding, with a maximum size of 5 MB.
Checked 2026-10-02
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Audio files
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Manage audio files — Cisco (Webex Help Center) · tier 2 current vendor documentation · Upload audio files (format requirements)
Cite this note
APA
WarmTransfer. (2026, October 2). Building IVR menus and collecting digits in Webex Contact Center flows: source note wxcc-ivr-menu-setup-audio-format. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-ivr-menu-setup-audio-format
BibTeX
@misc{warmtransfer-claim-wxcc-ivr-menu-setup-audio-format,
title = {Building IVR menus and collecting digits in Webex Contact Center flows: source note wxcc-ivr-menu-setup-audio-format},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-ivr-menu-setup-audio-format},
note = {Source note wxcc-ivr-menu-setup-audio-format, checked 2026-10-02}
}