Audio files must be uploaded in WAV format as mono audio with a sample rate of 8 kHz and 8-bit u-law encoding.
Checked 2026-09-30
Audio files must be uploaded in WAV format as mono audio with a sample rate of 8Khz and encoding as 8-bit u-law.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- audio files
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Manage audio files — Cisco (Webex Help Center) · tier 2 current vendor documentation · Audio Prompts section, note on audio file format
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up prompts and music on hold in Webex Contact Center: source note wxcc-audio-prompts-setup-wav-spec. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-audio-prompts-setup-wav-spec
BibTeX
@misc{warmtransfer-claim-wxcc-audio-prompts-setup-wav-spec,
title = {Setting up prompts and music on hold in Webex Contact Center: source note wxcc-audio-prompts-setup-wav-spec},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-audio-prompts-setup-wav-spec},
note = {Source note wxcc-audio-prompts-setup-wav-spec, checked 2026-09-30}
}