The Manage audio files article states that the system does not support updating audio files that are currently in use.
Checked 2026-09-30
The system does not support updating currently used audio files.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- audio files
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Manage audio files — Cisco (Webex Help Center) · tier 2 current vendor documentation · Audio Prompts section, note in edit procedure
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up prompts and music on hold in Webex Contact Center: source note wxcc-audio-prompts-setup-no-update-in-use. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-audio-prompts-setup-no-update-in-use
BibTeX
@misc{warmtransfer-claim-wxcc-audio-prompts-setup-no-update-in-use,
title = {Setting up prompts and music on hold in Webex Contact Center: source note wxcc-audio-prompts-setup-no-update-in-use},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-audio-prompts-setup-no-update-in-use},
note = {Source note wxcc-audio-prompts-setup-no-update-in-use, checked 2026-09-30}
}