What's new for administrators in Webex Contact Center

Publisher

Cisco Systems, Inc.

URL

https://help.webex.com/en-us/article/a1gx3h

Published

2026-09-16

Updated

unknown

Accessed

2026-09-16

HTTP status

200

License

Cisco proprietary documentation; use governed by Cisco website terms of use; no-redistribution; short excerpts and locators only

Source notes citing this source

• As of March 13 2026, agent status is automatically aligned between Webex Calling and Webex Contact Center as part of the CTI connector enhancements. in context
• As of July 9 2026, Cisco offers Unified Reporting for Webex Contact Center and Webex Calling that uses a shared Interaction ID to link Contact Center and Calling records. in context

Cite this source record

APA

WarmTransfer. (2026, September 16). What's new for administrators in Webex Contact Center. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-help-a1gx3h-whats-new-wxcc-admins-b

BibTeX

@misc{warmtransfer-cisco-help-a1gx3h-whats-new-wxcc-admins-b,
  title  = {What's new for administrators in Webex Contact Center},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-help-a1gx3h-whats-new-wxcc-admins-b},
  note   = {Cisco Systems, Inc., accessed 2026-09-16}
}