As of July 9 2026, Cisco offers Unified Reporting for Webex Contact Center and Webex Calling that uses a shared Interaction ID to link Contact Center and Calling records.

Checked 2026-09-16

uses a shared Interaction ID to link Contact Center and Calling records
Vendor
Cisco
Product
Webex Contact Center with Webex Calling
Subsystem
reporting
Deployment
multi-tenant
Region
not restricted
Release range
2026-07-09 entry
Checked
2026-09-16

Sources

Cite this note

APA

WarmTransfer. (2026, September 16). Webex Calling with Webex Contact Center: source note wxcc-call-unified-reporting-interaction-id. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-call-unified-reporting-interaction-id

BibTeX

@misc{warmtransfer-claim-wxcc-call-unified-reporting-interaction-id,
  title  = {Webex Calling with Webex Contact Center: source note wxcc-call-unified-reporting-interaction-id},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/claims/wxcc-call-unified-reporting-interaction-id},
  note   = {Source note wxcc-call-unified-reporting-interaction-id, checked 2026-09-16}
}

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