Source note · UCCE to Webex Contact Center
Bridge Transfer was enhanced to dequeue a contact sent to a third-party IVR or ACD, and a contact the third-party system does not handle can be taken back to the original queue.
Checked 2026-09-30
- Vendor
- Cisco
- Product
- Webex Contact Center Flow Designer
- Subsystem
- IVR and routing flows
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- What's new for administrators in Webex Contact Center — Cisco Systems, Inc. · tier 2 current vendor documentation · feature entry on Bridge Transfer dequeue; month heading not captured
Cite this note
APA
WarmTransfer. (2026, September 30). UCCE to Webex Contact Center: source note ucce-to-webex-contact-center-bridged-dequeue. WarmTransfer. https://warmtransfer.net/knowledge/claims/ucce-to-webex-contact-center-bridged-dequeue
BibTeX
@misc{warmtransfer-claim-ucce-to-webex-contact-center-bridged-dequeue,
title = {UCCE to Webex Contact Center: source note ucce-to-webex-contact-center-bridged-dequeue},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/ucce-to-webex-contact-center-bridged-dequeue},
note = {Source note ucce-to-webex-contact-center-bridged-dequeue, checked 2026-09-30}
}