Bulk Operations in Webex Contact Center

Publisher

Cisco Systems (Webex Help Center)

URL

https://help.webex.com/en-us/article/31e39g/Bulk-Operations-in-Webex-Contact-Center

Published

2026-08-18

Updated

unknown

Accessed

2026-09-22

HTTP status

200

License

(c) Cisco Systems, Inc. All rights reserved.; no-redistribution; short excerpts and locators only

Source notes citing this source

• Webex Contact Center Bulk Operations accepts at most 5000 rows per CSV request, rejects CSV files larger than 5 MB, and accepts audio-file ZIP archives up to 50 MB. in context
• Flows are not among the configuration object types that Webex Contact Center Bulk Operations can create, modify, import or export. in context
• Audio files are loaded into Webex Contact Center as a ZIP archive containing WAV files only, with a maximum of 50 MB per submission. in context
• A Webex Contact Center bulk operations CSV file may contain a maximum of 5000 rows and may not exceed 5 MB; larger data sets must be split across multiple files and requests. in context
• Bulk Operations for Webex Contact Center are run from Control Hub at Services > Contact Center > Tenant Settings > Bulk Operations. in context
• Webex Contact Center bulk operations expose no documented rollback or undo action, so reversing a bad load means re-uploading the previous values or deleting the created objects. inferred in context
• Only one Webex Contact Center bulk operation can be active at a time. in context
• Each Webex Contact Center bulk operations job reports a status of New, In Progress, Completed, Completed with errors, or Failed. in context
• Audio files are imported through Bulk Operations as a ZIP archive, and Webex Contact Center supports only WAV format for those audio files. in context
• The Bulk Operations article states that Bulk Operations cannot process CSV files larger than 5 MB. disputed in context
• Because a single bulk job is capped at 5000 rows and only one job runs at a time, reaching tenant object caps that exceed 5000 requires several serialised bulk jobs. inferred in context
• When a Bulk Operations job finishes with errors, the administrator can export the errors to CSV to see the per-record failure reasons and resubmit the corrected records. in context
• An export job is submitted by clicking Create Bulk Operation, selecting the configuration object type, entering a filename under Export, clicking Next, and downloading the export file once the job completes. in context
• The documented way to bulk-update existing configuration is to run an export job, download the export file, edit the rows in that CSV, and import it again. in context
• An import job is submitted by clicking Create Bulk Operation, selecting the configuration object type, browsing to and uploading the CSV file, and clicking Next. in context
• Bulk Operations jobs remain accessible for one year. in context
• A Bulk Operations job reports one of five statuses: New, In Progress, Completed, Completed with errors, or Failed. in context
• Bulk Operations is reached in Control Hub at admin.webex.com under Services, Contact Center, Tenant Settings, Bulk Operations. in context
• Bulk Operations can create and edit configuration objects but cannot delete configuration objects. in context
• Bulk Operations supports object types including Entry Point, Dial Plan, Queue, Outdial Entry Point, Outdial Queue, Site, Team, Call Recording Schedules, Call Monitoring Schedules, Users, User Profiles, Work Types, Auxiliary Code, Desktop Profiles, Desktop Layouts, Multimedia Profiles, Address Book, Threshold Rules, Outdial ANI, Skill Definition, Skill Profile, Entry Point Mappings, Audio Files, Overrides, Business Hours and Holidays. in context
• Only one bulk operation can be active at a time in a Webex Contact Center tenant. in context
• Bulk Operations in Webex Contact Center lets an administrator create, modify, import or export tenant configuration objects. in context
• A Bulk Operations CSV request can process a maximum of 5000 rows, and larger data sets must be split across multiple files and multiple requests. in context
• Bulk Operations offers a downloadable sample template carrying the correct CSV headers for the selected configuration object type. in context
• Bulk Operations matches on the Name column: if an object name already exists the object is updated from the CSV row, and if it does not exist a new object is created. in context
• The maximum supported size for an audio-file ZIP archive submitted to Bulk Operations is 50 MB. in context

Cite this source record

APA

WarmTransfer. (2026, August 18). Bulk Operations in Webex Contact Center. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-help-31e39g-wxcc-bulk-operations-b

BibTeX

@misc{warmtransfer-cisco-help-31e39g-wxcc-bulk-operations-b,
  title  = {Bulk Operations in Webex Contact Center},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-help-31e39g-wxcc-bulk-operations-b},
  note   = {Cisco Systems (Webex Help Center), accessed 2026-09-22}
}