The documentation leaves open whether a bulk import can replace an audio file that a flow is using: one article says in-use files cannot be updated, another says a same-named bulk upload replaces the old file, and neither refers to the other.
inferred · Checked 2026-09-30
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- audio files
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Status
- inferred
- Checked
- 2026-09-30
Sources
- Bulk Operations in Webex Contact Center — Cisco Systems (Webex Help Center) · tier 2 current vendor documentation · Audio files section, compared with Manage audio files edit-procedure note
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up prompts and music on hold in Webex Contact Center: source note wxcc-audio-prompts-setup-update-path-tension. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-audio-prompts-setup-update-path-tension
BibTeX
@misc{warmtransfer-claim-wxcc-audio-prompts-setup-update-path-tension,
title = {Setting up prompts and music on hold in Webex Contact Center: source note wxcc-audio-prompts-setup-update-path-tension},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-audio-prompts-setup-update-path-tension},
note = {Source note wxcc-audio-prompts-setup-update-path-tension, checked 2026-09-30}
}