When a bulk import contains an audio file whose file name already exists in the tenant, the new file replaces the old one.
Checked 2026-09-30
If Bulk Operations finds an audio file with file name that already exists, the new file replaces the old file.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- bulk operations
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Bulk Operations in Webex Contact Center — Cisco Systems (Webex Help Center) · tier 2 current vendor documentation · Audio files section
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up prompts and music on hold in Webex Contact Center: source note wxcc-audio-prompts-setup-bulk-replaces-same-name. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-audio-prompts-setup-bulk-replaces-same-name
BibTeX
@misc{warmtransfer-claim-wxcc-audio-prompts-setup-bulk-replaces-same-name,
title = {Setting up prompts and music on hold in Webex Contact Center: source note wxcc-audio-prompts-setup-bulk-replaces-same-name},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-audio-prompts-setup-bulk-replaces-same-name},
note = {Source note wxcc-audio-prompts-setup-bulk-replaces-same-name, checked 2026-09-30}
}